Shipping policy
Shipping Policy
At EQG Beauty, we are committed to getting your order to you safely and as quickly as possible.
Processing Time
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Local orders : 1–3 business days
- International orders: 2–5 business days, depending on the destination and shipping provider.
Please note that delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or other circumstances beyond our control.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location and order details.
Order Tracking
Once your order has been shipped, you will receive your tracking information through the contact details provided when placing your order.
Incorrect Address
Please make sure your shipping address and contact information are correct before completing your order. EQG Beauty is not responsible for delays or additional delivery costs caused by an incorrect or incomplete address.
Delayed or Lost Orders
If your order is delayed or appears to be lost, please contact us with your order number. We will work with the shipping provider to help locate your package.
Contact Us
If you have any questions about your order or shipping, please contact our customer support team.
Thank you for shopping with EQG Beauty!